After the implementation of ERP software, it is essential to maintain the corresponding adjustments and/or extensions (in the form of, for example, change requests) and to provide prompt support and service as needed.

In the context of software maintenance, we document the adjustments and extensions in a release management system so that we can ensure transparency and traceability through documentation..

Often, one is on the safe side when one has appropriate contracts with agreed 

• accessibility
• reaction time
• type of deployment
• stake price
• duration 

concludes and can refer to the contracts if necessary.

To support you in the best possible way, we offer support and service contracts in three options, which differ as follows:

Support means that the project is finished and you still need support after the go-live of your project More details 

Service means that your support contract is insufficient and you require constant service from us, or you would like to book us for the resolution of issues or operational disruptions in the ERP system for a specific duration More details